Talent Recruitment
人才招聘
Welcome to PlanarX (Su zhou) Technology Co., Ltd. At the heart of our operations is a commitment to pioneering our self-developed polishing pads and conditioners in the Chinese market. We stand as a symbol of technological innovation and a pledge to national development and increasing international competitiveness.
Our mission is to become a leader in technology in China, driving forward the semiconductor industry. We do more than just supply products; we deliver innovative solutions designed to enhance processes, reduce costs, and achieve excellence.
At PlanarX, we foster a culture of teamwork and personal development, creating an environment brimming with energy and innovation. We believe that through our united efforts, we can realize our shared vision, creating greater value for our clients and society.
Join us to be a part of this exciting journey of technological progress, and let's collaborate to build a more efficient and reliable future.
The Modeling and Simulation Engineer will be responsible for supporting projects related to product development, and developing innovative methodologies to simulate challenging problem.
Key Responsibilities
Requisite Criteria & Skills
Attitudes
The Role
The Field Service Engineer is responsible for product service and support at customer locations. Work performed includes product start-up and commissioning, customer training, technical support, troubleshooting, repairs, and maintenance. They are expected to work mostly independently with minimal input from management and Senior Field Service Engineers.
In this role you will
• Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations.
• Provide email and phone response to customer requests for technical assistance in accordance with customer agreements and contractual obligations.
• Develop and translate technical documentation for procedures and processes used by regional FSE teams and customers.
• Promote, manage, and execute Preventative Maintenance Agreements at customer sites.
• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.
• Always follow safe work practices, attend safety training as assigned, and comply with all Entegris, customer and local safety regulations.
• Provide timely support to global FSE teams through email and international travel as required.
• Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.
• Provide parts/labor/travel requirements to local CSR (Customer Service Representative) for customer quote generation.
• Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as required.
• Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary.
• Complete special projects as assigned by manager.
• Attend and successfully complete all factory-based and local technical training and corporate training as assigned.
Traits we believe make a strong candidate
• Technical, engineering or scientific degree or equivalent field service experience required
• Career Level: 3-5 years of Field Service experience.
• The ability to understand, troubleshoot, and resolve hardware and software issues in complex electromechanical and pneumatic systems.
• The ability to work both independently and as a team is required while communicating effectively to both internal and external customers.
• Strong computer skills including word processing, spreadsheets, email, etc.
• Strong communication skills, English fluency a significant plus
• Semiconductor and/or gas industry experience a plus
• Ability to obtain a valid Passport and Visas for international travel is required
• Valid driver’s license required
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